Shipping policy

Shipping Policy - PeakForm Health

We work with trusted partner warehouses, so your order is shipped directly from our suppliers to your door.

Processing time: orders are processed within 1-3 working days (Monday to Friday, excluding UK bank holidays).

Delivery time: UK delivery normally takes 7-15 working days after dispatch. Some items ship from overseas warehouses, and the estimated delivery time is shown on each product page. Items in one order may arrive in separate parcels.

Shipping rates: free standard UK shipping on orders over 40 GBP. Orders under 40 GBP have a flat 3.99 GBP shipping charge.

Tracking: once your order ships you will get an email with a tracking number. Tracking can take 2-5 days to show updates.

Customs: all prices for UK orders include VAT and there are no extra import charges to pay on delivery.

Lost or delayed parcels: if your order has not arrived within 25 working days of dispatch, contact us with your order number and we will send a replacement or a full refund.

Wrong address: please check your address at checkout. We cannot be responsible for parcels sent to an incorrect address supplied by the customer, but we will always help where we can.

Questions? Contact us using the store email and we will reply within 1-2 working days.